Visualize your response pipeline from Detection (MTTD) → Containment (MTTC) → Resolution (MTTR). Adjust the inputs, then press Play to highlight the journey and spot overruns vs targets.
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Target marker Overrun area (beyond target) Detection Containment Resolution
Incident History
Save snapshots of incidents (MTTD, MTTC, MTTR + targets). Use these to compute SLA compliance for the last N incidents.
Overall SLA (MTTR ≤ Target)
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MTTD within Target
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MTTC within Target
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MTTR within Target
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Saved
MTTD/Target
MTTC/Target
MTTR/Target
Within SLA?
Metric Definitions
MTTD — Mean Time to Detect: average time between the incident start and when it is identified by your monitoring/operations.
MTTC — Mean Time to Contain: average time from detection to successful containment (spread is halted, risk reduced).
MTTR — Mean Time to Resolve: average time from containment (or incident start) to full restoration of normal operations.
SLA Compliance — percentage of incidents that met the agreed targets. Overall SLA here uses MTTR ≤ Target; per‑stage SLA uses each stage’s target.
Calculation Formulas
MTTD = average( Detection Time − Incident Start Time ).
MTTC = average( Containment Time − Detection Time ).
MTTR = average( Resolution Time − baseline ). Use a consistent baseline (Detection or Start) per your policy.
Per‑Stage SLA = (count of incidents with metric ≤ target) ÷ N × 100.
Overall SLA (here) = (count of incidents with MTTR ≤ MTTR target) ÷ N × 100.